By Tracy Rucinski
CHICAGO (Reuters) – With COVID-19 ravaging the aviation industry, airlines and airports worldwide are reining in costs and halting new spending, except in one area: reassuring pandemic-wary passengers about travel.
“Whatever the new normal (…) it’s going to be more and more around self-service,” Sean Donohue, chief executive of Dallas-Forth Worth International Airport (DFW), told Reuters in an interview.
The airport is working with American Airlines <AAL.O> – whose home base is DFW – to roll out a self-check-in for luggage, and all of its restrooms will be entirely touchless by the end of July with technology developed by Infax Inc. They will have hands-free sinks, soap, flushing toilets, and paper towel dispensers, which will be equipped with sensors to alert workers when supplies are low.
“One of the biggest complaints airports receive are restrooms,” Donohue said.
Dallas is piloting three technology options for luggage check-ins: Amadeus’s